Letting agents optimistic about the future of the market
Posted on 04. Feb, 2010 by Matthew Carter in The HomeLet blog
As the market-leading tenant referencing and specialist insurance provider to the lettings industry we conducted an independent customer satisfaction survey in December 2009 which revealed that 98% of the letting agents who are partnered with HomeLet expect the lettings market to stay the same, grow or grow substantially in the next 12 months. This is up by 12% on January 2009.
Managing Director of HomeLet John Boyle said: “Demand for rental properties will remain strong over the next few years as first-time buyers continue to find it difficult to obtain mortgage finance.”
“Confidence in the buy-to-let market is also likely to be buoyed by figures released by LSL Property Services which showed gains of 7.6% in the private rental sector over the last 12 months, and a gradual increase in buy-to-let lending as the year progresses.”
The HomeLet survey of its approved agents also produced some positive results surrounding customer perceptions, with 80% of respondents saying HomeLet delivers good customer service.
Encouragingly 91% of agents surveyed said they are still likely to be a HomeLet customer in a years’ time and 88% would recommend the tenant referencing and specialist insurance provider to another agent.
Commenting on these results, John said: “This survey has thrown up some really promising results for our business and the industry as a whole. It shows our customers think HomeLet is innovative, provides good customer service and communicates effectively with its customers, it also reaffirms what we think HomeLet has to offer the marketplace.”
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Mar 22nd, 2010
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